Our Office Policy During the COVID-19 Epidemic
Hanover Pediatrics is committed to making sure our patients stay well and well-informed. Due to the concerns about COVID-19, we are making some changes in how the office operates to limit potential exposures to the virus. Our menu options by phone allow you to speak directly to the North Carolina Coronavirus Hotline, where you can listen to recorded general information or speak directly to a healthcare professional regarding any concerns. Links to helpful sites and information are also available on our website and via email.
All patients will be asked to call the office upon arrival in the parking lot and stay in their automobiles until directed to come inside. This will be the case for all patients regardless of the type of visit in order to limit exposures.
When your visit is over, you will be met by one of our staff to make a follow-up appointment if needed in your exam room, then escorted to the door. Please do not allow your child to play with any of the waiting room toys as we want to limit exposures to all our patients.
For patients who have symptoms of coronavirus, Hanover Pediatrics is now able to do testing.
Please be aware that the decision for testing will be reached after an initial telemedicine consultation and subsequent examination in our outdoor clinic space.
Routine testing in patients who are not experiencing symptoms is not typically recommended.
If you have questions regarding the need for testing your child, our providers are ready to discuss this with you via telemedicine.